Privacy Policy

Information We Collect

In order to provide professional piano tuning services, we may collect the following information:

• Contact Information: Your name, phone number, email address, and service address
• Piano Information: Piano make, model, age, and service history for our records
• Scheduling Information: Preferred appointment times and service frequency
• Service Notes: Technical notes about your piano's condition and maintenance needs

How We Use Your Information

Your information is used exclusively for the following business purposes:

• Scheduling and confirming piano tuning appointments
• Maintaining service records for your piano's care
• Sending appointment reminders and service notifications
• Providing follow-up care recommendations

Information Security

We take the security of your personal information seriously. All customer records are stored securely and access is limited to authorized personnel only. We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.

Payment information is processed through secure, encrypted channels and we do not store complete credit card information on our systems.

Information Retention

We retain your information only as long as necessary to provide ongoing piano tuning services and maintain service history records. If you no longer require our services, you may request that we delete your information from our records.

Your Rights

You have the right to:

• Request a copy of the information we have about you
• Ask us to correct any inaccurate information
• Request deletion of your information from our records
• Opt out of appointment reminders or service notifications
• Ask questions about how your information is handled

No Third-Party Sharing

We want to be absolutely clear: we do not share your personal information with anyone outside of our piano tuning business. This includes:

• No sharing with other service providers or contractors
• No selling to marketing databases or lead generation companies
• No partnerships that involve sharing customer data
• No disclosure to business associates unless required by law

The only exception would be if required by law enforcement or legal process, which we would handle in accordance with applicable privacy laws.

Website and Communications

If you visit our website or communicate with us electronically, we may collect basic technical information such as IP addresses for security purposes. This information is not shared with third parties and is used solely for maintaining the security and functionality of our business communications.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website and, if significant, we will notify existing customers directly. Our commitment to not sharing your information will remain unchanged.

SMS / Text Messaging

Piano Cares may send text messages (SMS) to customers and prospective customers for the following purposes:

• Appointment confirmations and reminders
• Follow-up messages after missed calls
• Service notifications and scheduling communications

Opt-In: By providing your phone number to Piano Cares — whether by calling our business number, submitting our contact form, or scheduling an appointment — you consent to receive text messages from Piano Cares at the number provided. Consent is not a condition of purchase or service.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent unless you re-enroll. For help, reply HELP or contact us at marcus@pianocares.com.

Message Frequency: Message frequency varies based on your appointments and service history.

Rates: Message and data rates may apply depending on your mobile carrier plan.

No Third-Party Sharing: No mobile information, including phone numbers and SMS opt-in consent, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.